Terms and Conditions

Our terms and condition serves as a legally binding document for all hired vehicles. Client hereby verified that the pick-up, time, number of passengers and billing information are correctly stated on the reservation confirmation. All Stop Limo is committed to providing you with the best possible travel experience in a professional manner. Please read all information, cancellation policy and the reservation agreement very carefully before booking your reservation.

1. Reservation Booking and Cancellation Policy: By submitting a reservation online, by email or phone, you hereby agree to the following reservation agreement. This agreement covers all branches of our offered services. When using our online reservation procedure you will be able to book your reservation and by Clicking on the “I agree” link carries the same weight as your conditions. Providing your credit card information over the phone booking process carries the same weight as your signature on a binding contract. When you click the “I agree” link or accept reservation agreement on the phone your trip or service will be scheduled and your credit card will be charged 100% non-refundable deposit equal to the total trip amount. We realize sometimes your plans may change. If that happen contact our office at 951-444-7014 as soon as possible to receive credit equal to the deposit amount charged for a future trip to be used within 90 days of the original trip. If your flight is cancelled full refund will be issued.

• Credit Card booking authorization form: We always prefer customer satisfaction and easiest way for over the phone bookings but according to Credit Card Company policies, when our customer service department books a reservation for our customers we have to accept your reservation on the phone only with your credit card.
• First time Customers/ One Time use: We will e-mail you a credit card authorization form for your reservation. Please sign your credit card authorization form and email back to us or just reply “I accepted my credit card charge for my reservation” to reservation@allstoplimo.com.
• Existing Customers/ Recurring Billing: We have your credit card information on file. You don’t have to sign an authorization form for your reservation(s). We will e-mail you your payment confirmation after all is completed and your trip or service is provided.

2. Deposit Policy: A 100% deposit is required for all domestic and international reservations, including SUV or Sprinter bookings, which are non-refundable. Upon cancellation of a reservation, the All Stop Limo customer service department will assist in rebooking your reservation. Once all required information is provided and your reservation is confirmed, your trip will be scheduled, and your credit card will be charged a non-refundable deposit equivalent to the total trip amount. If your trip is canceled, you will receive a credit for the same deposit amount valid for 90 days towards your next airport ride.

3. Modification Policy: All domestic airport SUV/Sprinter reservation modifications to existing reservation time must be modified at least 2 hours prior to pick up time, all other event or vehicle reservation modifications to existing reservation time must be modified at least 48 hours prior to pick-up time or may be subject to additional fees or billable waiting time if ride can’t be modified beyond original scheduled pick-up time.

4. Insurance Policy: All Stop Limo has full coverage insurance, and our affiliates are responsible for their own full coverage insurance of the same amount or more to cover our customer’s. Our affiliates go through a detailed verification process to ensure their insurance is valid and current. Affiliates will never use personal or other private vehicle to pick up All Stop Limo customers. It is illegal and affiliates will be responsible for all charges by the law and court orders.

5. Airline Delay Policy: All Stop Limo will monitor your flight, obtain final ETA and will dispatch your driver.

6. Train Delay Policy: All Stop Limo cannot monitor their arrival, but if train is running late 15 minutes or more call (951) 893-5751 or (951) 444-7014 and notify.

7. Airport Meet and Greet: is recommended only if you are not familiar with airport.

• Meet and Greet Pick-Up: for your satisfaction and convenience, we always offer this service upon request. The fare does not include meet and greet or parking fees. Our Chauffeur will contact you via text then will meet and greet you at baggage claim assigned to your domestic or international flight.

8. Curbside Policy: The curbside pickup policy aims to ensure efficient, safe, and convenient passenger pick-up from the airport premises while adhering to airport regulations and maintaining a smooth flow of traffic.

• Curb Side Pick -Up: is free, there is an airport fee and no parking fee. Our chauffer will make contact to confirm your location.

9. Waiting Time Policy: Waiting time begins from house, hotel or business addresses after 15 minutes has elapsed, from airports for domestic flights 30 minutes, for international flights 1 hour after original arrival time, wedding, prom and all other special events waiting time stats with reservation pick-up and or after reservation drop off time. Rates for hourly rates and additional waiting time charges can be found on our site.

10. Overtime Policy: Once the 15 minute grace time has elapsed, overtime payment will apply after the first 15 minutes of prearranged time described on the run sheet or reservation.

11. Billing Policy: We do not issue individual receipts for each charge on trip sheet. All rides except for cash will be billed to client’s credit card or company account. All out of pocket two way tolls, parking, fuel surcharge, over time extra stop and other fees will be added to your bill if applicable. And a final itemized receipt will be emailed to the customer once your ride has been charged. If cash is paid at time or service please ask for a cash receipt.

12. Price and Credit Card Policies: Rates are subjected to change without notice. We accept major credit cards for customer satisfaction.

13. Payment Policy: Your credit card will be charged 100% Non-refundable deposits of total trip amount after we receive your reservation and then we will e-mail your payment receipt.

14. Lost and Found Policy: All Stop Limo is not responsible for any lost items left behind in our vehicles. If necessary, we will ship all items.

15. No Show Policy: A no show fee equal to 100% of the total cost plus parking and waiting time fee will be charged when passengers fails to show.

16. Baby/ Child Seat Policy: All Stop Limo can provide a baby/ child seat for a nominal fee if requested by customer but will not be responsible for any health related issues that stem from car seat. The fee is an additional $25.00 rental fee for each child / baby seat.

17. Sexual Harassment Policy: All Stop Limo provides and trains all employees on sexual harassment laws and responsibilities. All Stop Limo drivers and its affiliate companies are responsible for their own actions and All Stop Limo will not be responsible for damages.

18. Customer satisfaction Policy: Any unsatisfied customer must call our office (951) 444-7014 or send an email to ASL@ALLSTOPLIMO.COM to report within 24 hours to qualify for a credit. Each case will be handled case by case. After 24 hours, we will not accept any disputed or extend any credits.

19. Refund and Credit Policy: We don’t offer any refund, except for flight cancellations. We offer same amount credit for next trip in 90 days. We require 48 hour notice to confirm bookings made by customers with an available credit on file.

20. Alcohol, Smoking and Eating Policy: No Alcohol beverages allowed for passengers under the age of 21 in any of our vehicles.

• Alcohol: We do not provide alcohol beverages and you should plan to bring them with you, or our driver will happy to stop at a store for you to purchase them. On special occasions, we sometimes may provide a non- alcoholic sparkling drink.
• Smoking: All our vehicles are non-smoking vehicles and this is strictly enforced. Our drivers can stop whenever you want to allow passengers smoke time, absolutely no smoking allowed inside the vehicles of any kind. Including electronic cigarettes.
• Eating: We do not allow eating or gum chewing in vehicles. If passengers eat in vehicle, we will charge $150.00 (for detail cleaning).

21. Children and Young Passenger: We provide transportation for children we recommend an adult in the car of children younger than High School age.

22. Confirmation Policy: Confirmation of your booking will be emailed or faxed to you showing the date reserved, times and pick up instruction, amount due and any other special notes. Please verify the confirmation upon receipt and notify of any corrections.

23. Other Policies: Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.

• A fee of 100.00 for each carpet or seat burn. The sanitation fee is $250.00. Alcohol Consumption and drug use is prohibited by law.
• Any fines will be paid for by the customer.
• The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
• Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays caused by unsafe road conditions (ie. Accidents, etc.). Not responsible for articles left in the limousine.
• Balances may not be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.
• Driver is not responsible for illegal acts during rental.
• The client assumes full financial liability for any damage (s) to the vehicle caused during the duration of the rental by them or any member of their party a fee of $300 for carpet or seat damage and up to $950.00 for sanitation caused by illness.